SHIPPING

How long is processing?

All orders normally ship out within 1-3 days. Custom portraits generally take 1-3 days for a proof and once it is approved, it is printed and ready to ship.

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How long does it take to receive my order?

Domestic shipping usually takes 3-10 business days to receive.
Depending on the carrier that you select, it can take anywhere from 2 – 13 days. If you have a specific question or rush job, please reach out to jennifer@heartthrobstudio.com and we will be happy to work with you.

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PAYMENT & ORDERING

What payment options do you include?

We accept all major credit cards and Paypal.

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How do I cancel my order?

Please reach out to jennifer@heartthrobstudio.com for all cancellations. 

How do I track my order?
​Once your order has been shipped, you will receive an email with tracking information. During the holidays expect some delays. Give the tracking 1-3 business days to update.

How do I adjust my order? ​
Unless your order has shipped, if you ordered a wrong size, input the wrong address, or notice any other mistakes regarding your order, let us know as soon as possible and we'll do our best to adjust it for you! 

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RETURNS & CONDITIONS

Do you accept returns? ​

I gladly accept returns and exchanges. Contact me within 14 days of delivery. Items must be shipped back within 30 days of delivery.

 

Conditions of Return 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

 

• Custom or personalized orders

• Digital downloads

• Items on sale

• Gift Wrap

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